Shipping policy

Oris Health Shipping Policy

Shipping Times

We aim to process and ship all orders within 1–2 business days after purchase. Orders placed on weekends or holidays will be processed the next business day.

  • Standard Shipping (U.S.): 3–5 business days
  • Expedited Shipping (U.S.): 1–3 business days
  • International Shipping: Continually expanding to more countries

Please note that delivery times may be affected by holidays, carrier delays, or weather disruptions.

Shipping Locations

We currently ship to all 50 U.S. states. International shipping is available to select countries — if your country isn’t listed at checkout, feel free to reach out.

Shipping Costs

  • Sample Pack Orders: $6 shipping
  • Subscriptions & Orders $50+: Free standard U.S. shipping
  • International Orders: Calculated at checkout based on location and weight

Subscription Shipments

Oris Smile Subscriptions ship every 4 months. You’ll receive reminder emails before each shipment. You can manage, skip, or cancel your subscription anytime through your customer portal.

Address Errors & Missed Deliveries

Please double-check your shipping address before placing your order. Oris Health is not responsible for orders shipped to incorrectly entered addresses.

If a package is returned due to an incorrect or incomplete address, we can reship it once it is received back at our warehouse. Additional shipping fees will apply.

Delivery, Lost, or Stolen Packages

Once your order leaves our warehouse, it is in the hands of the shipping carrier.

A shipment is considered successfully delivered once it is marked as delivered by the carrier. This includes deliveries made to a mailbox, front door, parcel locker, or other designated delivery location.

Oris Health is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

By placing an order, you agree that:

  • Carrier tracking information and delivery confirmation serve as proof of delivery
  • Orders marked as delivered are not eligible for refunds or chargebacks due to non-receipt
  • Any delivery issues after confirmation should be addressed directly with the carrier

If your tracking shows delays or no movement for more than 7 business days, please contact us at team@tryoris.com and we will help assist with the carrier.

Questions?

We’re here to help. For any shipping-related concerns, contact us at team@tryoris.com or use the contact form on our site.